Post by Veldrin on Dec 8, 2009 10:08:53 GMT 1
WAR OF THE RING COLLECTOR'S EDITION IS LATE - A LETTER FROM NEXUS GAMES
Dear War of the Ring fan,
we just received news from the factory producing the WAR OF THE RING COLLECTOR'S EDITION that the manufacturing is late on schedule, due to a combination of unexpected difficulties.
This delay means that, in spite of our best efforts, it will not be possible to send the copies of the first wave of 1000 games earlier than late january-early february 2010 (we will soon announce the release date of the second wave of 1000 copies).
Nexus Games was working to produce this game on a schedule which would allow our customers who made the early pre-orders to receive their copy of the game around mid-december.
For this reason, we were confident enough to announce, 6 weeks ago, that the first wave of production would release before Christmas.
I want to make it clear that our partners at Fantasy Flight Games and Phalanx Games provided us promptly with their language-related production material, and that there is not any fault which may be accrued to them.
It's the delay in the production of the other items - such as the figures - for which we at Nexus Games have a direct responsibility, that means that the worldwide release will postponed.
The WAR OF THE RING COLLECTOR'S EDITION is a very complex project, and unfortunately a quality problem, even if affecting only a few components, can not be fixed in a rush, without impairing the value of the item you ordered.
I hope that you will agree with us than it's better to spend one month more in production and do everything right, rather than risk to ruin everything in a final rush.
This delay is of course very bad news for us as well as it is for you. There will be no Collector's Edition under your and our Christmas Tree.
However, the COLLECTOR'S EDITION will be here in in early 2010, and I hope that you will be patient enough to wait a few more weeks than expected..
This game has been a labor of love for us to manufacture, and we really hope you will be with us waiting for the release.
We are taking advantage of these additional weeks ahead of us to prepare a small present for our customers who will stay with us.
With this letter, I also wish to present you with my personal apology.
Even if the problems were outside of our control to prevent, I still feel I am personally responsible for the decision to announce the release before Christmas of the game and then failing to achieve this goal.
Whatever your decision, to keep your order or cancel it, thank you for trusting us, and we will continue to work to make sure that your trust will not be disappointed.
Yours,
Roberto Di Meglio
Nexus Games, Publishing Director
WHAT TO DO NOW?
++ If you pre-ordered with a coupon at the Essen 'Spiel' show or using the form present on www.nexusgames.com, you just have to re-confirm us, that we can still consider your order as valid also for an early 2010 release.Please reply to this e-mail by stating clearly "I confirm my order" or "I cancel my order".. If you confirm your order, as agreed before, we will notify you before the product ships.
++ If you pre-paid as well as pre-order the game through www.ituoigiochi.it, we need to know if you wish to confirm your order as valid also for an early 2010 release. If you prefer to cancel your order, we will provide you with a full refund of the amount you paid. Please reply to this e-mail by stating clearly "I confirm my order" or "I cancel my order".
++ If you pre-ordered through any other source (such as the Fantasy Flight Games webstore, Phalanx Games webstore, or any other online reseller), please contact directly your source for details on how to confirm your order or apply for a cancelation/refund.
Dear War of the Ring fan,
we just received news from the factory producing the WAR OF THE RING COLLECTOR'S EDITION that the manufacturing is late on schedule, due to a combination of unexpected difficulties.
This delay means that, in spite of our best efforts, it will not be possible to send the copies of the first wave of 1000 games earlier than late january-early february 2010 (we will soon announce the release date of the second wave of 1000 copies).
Nexus Games was working to produce this game on a schedule which would allow our customers who made the early pre-orders to receive their copy of the game around mid-december.
For this reason, we were confident enough to announce, 6 weeks ago, that the first wave of production would release before Christmas.
I want to make it clear that our partners at Fantasy Flight Games and Phalanx Games provided us promptly with their language-related production material, and that there is not any fault which may be accrued to them.
It's the delay in the production of the other items - such as the figures - for which we at Nexus Games have a direct responsibility, that means that the worldwide release will postponed.
The WAR OF THE RING COLLECTOR'S EDITION is a very complex project, and unfortunately a quality problem, even if affecting only a few components, can not be fixed in a rush, without impairing the value of the item you ordered.
I hope that you will agree with us than it's better to spend one month more in production and do everything right, rather than risk to ruin everything in a final rush.
This delay is of course very bad news for us as well as it is for you. There will be no Collector's Edition under your and our Christmas Tree.
However, the COLLECTOR'S EDITION will be here in in early 2010, and I hope that you will be patient enough to wait a few more weeks than expected..
This game has been a labor of love for us to manufacture, and we really hope you will be with us waiting for the release.
We are taking advantage of these additional weeks ahead of us to prepare a small present for our customers who will stay with us.
With this letter, I also wish to present you with my personal apology.
Even if the problems were outside of our control to prevent, I still feel I am personally responsible for the decision to announce the release before Christmas of the game and then failing to achieve this goal.
Whatever your decision, to keep your order or cancel it, thank you for trusting us, and we will continue to work to make sure that your trust will not be disappointed.
Yours,
Roberto Di Meglio
Nexus Games, Publishing Director
WHAT TO DO NOW?
++ If you pre-ordered with a coupon at the Essen 'Spiel' show or using the form present on www.nexusgames.com, you just have to re-confirm us, that we can still consider your order as valid also for an early 2010 release.Please reply to this e-mail by stating clearly "I confirm my order" or "I cancel my order".. If you confirm your order, as agreed before, we will notify you before the product ships.
++ If you pre-paid as well as pre-order the game through www.ituoigiochi.it, we need to know if you wish to confirm your order as valid also for an early 2010 release. If you prefer to cancel your order, we will provide you with a full refund of the amount you paid. Please reply to this e-mail by stating clearly "I confirm my order" or "I cancel my order".
++ If you pre-ordered through any other source (such as the Fantasy Flight Games webstore, Phalanx Games webstore, or any other online reseller), please contact directly your source for details on how to confirm your order or apply for a cancelation/refund.